Customer Service
Phone:
Hours of Operation
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Sales
Monday - Friday: 9 AM - 7:30 PM (EST)
6 AM - 4:30 PM (PST)
Saturday 9 AM - 3:00 PM (EST)
6 AM - 12:00 PM (PST)
Sunday 11 AM - 3:00 PM (EST)
8 AM - 12:00 PM (PST)
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Customer Success
Monday - Friday: 10:00 AM - 7:30 PM (EST)
7:00 AM - 4:30 PM (PST)
Saturday - Sunday: Closed
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Pro Services
Monday - Friday: 9:00 AM - 7:30 PM (EST)
6:00 AM - 4:30 PM (PST)
Saturday - Sunday Closed
Email Inquiries
Customer Inquiries
Placing an order: customerservice@builddirect.com
Post-order customersuccess@builddirect.com
Other Inquiries
Media: media@builddirect.com
Investors: ir@builddirect.com
Technical: webmaster@builddirect.com
Warehouse Locations
BuildDirect has created a distribution system dedicated to providing you with the best freight rates and the best delivery times possible. While many of our products ship directly from the factory to you, we also maintain several state-of-the-art warehouse locations throughout the United States. Your order will always be delivered from the warehouse that provides you with the lowest shipping cost and the fastest delivery time. In addition to delivering products directly to your home or business, BuildDirect offers customer pick-up directly from our warehouse partners.
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USA
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Canada
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Fontana, CA Warehouse
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Address
10855 Cherry Ave Fontana, CA USA 92337 -
Hours
Mon-Fri: 8 AM-5:00 PM
Sat-Sun: Closed
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Please note this location is not a showroom and only materials ordered can be picked up at warehouse locations and by appointment only.
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Port Wentworth, GA Warehouse
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Address
400 Logistics Way, Port Wentworth, GA 31407 -
Hours
Mon-Fri: 8 AM-4:00 PM
Sat-Sun: Closed
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Please note this location is not a showroom and only materials ordered can be picked up at warehouse locations and by appointment only.
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Richmond, BC Warehouse
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Address
Door 10, 13333 Vulcan Way Richmond,BC V6V 1K4 -
Hours
Mon-Fri: 9 AM-7:30 PM (EST)
Sat-Sun: Closed
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Phone
(877) 631 2845 -
Please note this location is not a showroom and only materials ordered can be picked up at warehouse locations and by appointment only.
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BuildDirect Head Office
- North America (Free): 1-877-631-2845